Persons with Disabilities

What is Persons with Disabilities (PwD)
BEST TRANSIT, with the financial support from the Pennsylvania Department of Transportation, is providing Shared-ride Transportation Service to People with Disabilities. Shared-ride paratransit service is available to individuals with a disability, and do not have another source of transportation, at reduced fares.

Who Qualifies for PwD Service? 
In general the Americans with Disabilities Act (ADA) is the guiding force in eligibility determination. It defines a disability in this manner:

"Disability means, with respect to an individual, a physical or mental impairment that substantially limits one or more of the major life activities of such individual; a record of such an impairment; or being regarded as having such an impairment."

The ADA further defines “major life activities" as functions such as caring for one's self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working. If you feel you qualify for ADA transportation, please contact BEST TRANSIT at 1-800-242-3484 for an application.

How to apply for Persons with Disabilities Service
To be eligible for this service an individual must fill out a Persons with Disabilities eligibility form and will need to produce documentation as to the nature of their disability from a qualified professional.


A doctor or a health care professional could make this determination. In addition, caseworkers or agencies such as the Office of Vocational Rehabilitation (OVR) Mental Health/Mental Retardation Agency (MH/MR) or Pennsylvania Attendant Care Program could provide information to support an eligibility determination.


Please download PWD Transportation application. Proof of ID must be included with application

If you do not have proof of your disability BEST TRANSIT has a certificate of disability that you may take to a qualified professional and return with your completed application.

If you have worked with one of the following individuals/agencies, and have been determined to have a disability meeting the ADA definition, you will likely be eligible for transportation services. You would need to submit a copy of a document from them that describes, and certifies your disability along with your application:

  • Office of Vocational Physical/Occupational Rehabilitation (OVR)
  • Registered Therapist
  • Social Security Disability Insurance (SSDI)
  • Bureau of Blindness and Visual Services
  • Physician/Ophthalmologist
  • Mental Health/Mental Retardation Program (MH/MR)
  • PA Attendant Care Program
  • United Cerebral Palsy
  • Community services Program for Persons with Physical Disabilities

Individuals who qualify for Federal Social Security Disability Insurance (SSD) would be considered to have a disability and may be found eligible by providing us with a copy of their SSDI Card.

Other qualifying Information Related to PwD
The PwD eligibility is not an income based program. However, individuals are required to report income information in order to have your application approved. This information is used to determine if the applicant is eligible for other transportation programs.

The PwD program is meant to address unmet transportation needs of people with disabilities, not to replace current funding programs. If passengers have or are eligible for other fund sources, BEST TRANSIT must provide transportation using that alternate funding source.

BEST TRANSIT offers several transportation programs.

  • MATP (Medical Assistance Transportation)
  • HSDF (Human Service Development Funds)
  • Senior 65+ Pennsylvania Lottery

Passengers who live on or near the Blue Bus fixed route will be required to use that service if their trip origin and destination is along the fixed route. Passengers who may have trips that do not begin or end on the fixed route may be required to transfer to and from shared ride vehicles at transfer locations to complete their trip. BEST TRANSIT customer service is available for trip planning. Call 1-800-242-3484 or 570-888-7330.

Cost of PwD Transportation
The PwD Fares range from $3.00 to $7.50 depending on mileage. Service is available from 6 a.m. to 6 p.m.





It is BEST TRANSIT’s goal to provide reliable, safe and affordable transportation to ALL residents of Bradford, Sullivan and Tioga counties. In order to do so, it is important that our riders understand some basic policies for using the BEST TRANSIT bus.

On-time policy

– It is the goal of BEST TRANSIT to pick up passengers within on hour before or one hour after the scheduled time. It is the rider’s responsibility to be ready for the BEST TRANSIT bus during this time frame.

Wait policy

– When the BEST TRANSIT bus arrives to pick you up at your residence, the bus driver will wait a maximum of 5 minutes for the rider. If you are going to be late or need to change your trip time, please call BEST TRANSIT at 570.888.7330 or 1.800.242.3484 so we can notify the driver.

Cancellation policy

– Any passenger who needs to cancel their scheduled trip must notify BEST TRANSIT at least two hours before the trip. Failure to cancel your trip could result in the rider being charged the full fare for that trip. Please call BEST TRANSIT at 570.888.7330 or 1.800.242.3484 between 7:00 AM - 5:00 PM to cancel your trip.

Door to Door service

– BEST TRANSIT bus drivers can, and will, assist any rider who needs help entering or exiting the BEST TRANSIT bus. 

Entering homes or buildings

– The BEST TRANSIT bus driver is not permitted to enter any person’s home or place of residence. It is the responsibility of the rider to enter and exit their home or place of residence without assistance of the BEST TRANSIT bus driver.

Riding with an Escort

– Any person who uses the BEST TRANSIT bus service can have an escort ride with them for free. All escorts must get on and off the bus at the same time as the rider. You must tell BEST TRANSIT when you schedule your trip if you want to travel with an escort.

Package Policy

– All riders are permitted to carry packages and bags on the BEST TRANSIT bus. Bus drivers shall assist with putting bags on or off the bus only if the rider requests assistance. There is a limit of 3 bags that a rider can bring on the bus.

Accessible Access

– All riders that use mobility aid devices such as wheelchairs, scooters, walkers, etc. must have an accessible path from the door of your residence to the entrance of the bus while parked in your driveway. Wheelchair ramps must be clear of snow and other debris, driveways must be plowed and or salted to prevent ice and no driver is authorized to lift a manual wheelchair over more than 1 step. Under no circumstances will a driver push or lift an electric scooter. Drivers will not push wheelchairs through snow or through yards.