Medical Assistance Transportation

Who qualifies for Medical Assistance transportation?
To be eligible for Medical Assistance transportation you must have a valid Medical Assistance Access Card and fill out the MATP eligibility application.

Where can I go using Medical Assistance transportation?
Once the MATP application has been approved individuals may use this service to go to medical appointments. Department of Human Services pays for the cost of the trip.

How to make your reservation at MATP
Once registered for the program, passengers can call our office to make reservations for transportation. Passengers must call the office by 11 a.m. the business day prior to the day they want to travel. BEST TRANSIT can take trip reservations up to four weeks in advance. BEST TRANSIT also offers standing appointments. The service allows passengers who have trips that follow a fixed pattern the option not to have to call trips in ona daily basis. They only need to call should their trip change or need to be canceled.

 

PLEASE CLICK HERE TO REVIEW THE BEST TRANSIT SHARED-RIDE BROCHURE

 

TRANSIT PASSENGER POLICIES & RESPONSIBILITIES

It is BEST TRANSIT’s goal to provide reliable, safe and affordable transportation to ALL residents of Bradford, Sullivan and Tioga counties. In order to do so, it is important that our riders understand some basic policies for using the BEST TRANSIT bus.

On-time policy

– It is the goal of BEST TRANSIT to pick up passengers within on hour before or one hour after the scheduled time. It is the rider’s responsibility to be ready for the BEST TRANSIT bus during this time frame.

Wait policy

– When the BEST TRANSIT bus arrives to pick you up at your residence, the bus driver will wait a maximum of 5 minutes for the rider. If you are going to be late or need to change your trip time, please call BEST TRANSIT at 570.888.7330 or 1.800.242.3484 so we can notify the driver.

Cancellation policy

– Any passenger who needs to cancel their scheduled trip must notify BEST TRANSIT at least two hours before the trip. Failure to cancel your trip could result in the rider being charged the full fare for that trip. Please call BEST TRANSIT at 570.888.7330 or 1.800.242.3484 between 7:00 AM - 5:00 PM to cancel your trip.

Door to Door service

– BEST TRANSIT bus drivers can, and will, assist any rider who needs help entering or exiting the BEST TRANSIT bus. 

Entering homes or buildings

– The BEST TRANSIT bus driver is not permitted to enter any person’s home or place of residence. It is the responsibility of the rider to enter and exit their home or place of residence without assistance of the BEST TRANSIT bus driver.

Riding with an Escort

– Any person who uses the BEST TRANSIT bus service can have an escort ride with them for free. All escorts must get on and off the bus at the same time as the rider. You must tell BEST TRANSIT when you schedule your trip if you want to travel with an escort.

Package Policy

– All riders are permitted to carry packages and bags on the BEST TRANSIT bus. Bus drivers shall assist with putting bags on or off the bus only if the rider requests assistance. There is a limit of 3 bags that a rider can bring on the bus.

Accessible Access

– All riders that use mobility aid devices such as wheelchairs, scooters, walkers, etc. must have an accessible path from the door of your residence to the entrance of the bus while parked in your driveway. Wheelchair ramps must be clear of snow and other debris, driveways must be plowed and or salted to prevent ice and no driver is authorized to lift a manual wheelchair over more than 1 step. Under no circumstances will a driver push or lift an electric scooter. Drivers will not push wheelchairs through snow or through yards.